Refund Policy


We want you to be fully satisfied with your purchase. Please review our return and refund guidelines below.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

Return Eligibility

To qualify for a return:

  • Items must be in the same condition as received

  • Unused, unworn, with tags, and in the original packaging

  • Proof of purchase is required

Customers are responsible for all return shipping and handling costs.

How to Start a Return

To begin a return, email us at info@eloriabeauty.shop.

If your return is approved:

  • We will provide the return address

  • You will receive detailed return instructions

Items sent back without prior authorization will not be accepted.

For any return-related questions, email us anytime at info@eloriabeauty.shop.

Damages & Issues

Please inspect your order immediately upon delivery and contact us if:

  • Your item is defective

  • Your item is damaged

  • You received the wrong item

We will review the issue promptly and work to resolve it.

Exceptions / Non-Returnable Items

We cannot accept returns for:

  • Perishable goods

  • Custom or personalized products

  • Personal care items (including beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you're unsure whether your item qualifies, contact us before requesting a return.

Exchanges

For the fastest resolution, return the item (if eligible), and once your return is accepted, place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order ships into the EU, you have 14 days to cancel or return your purchase for any reason, without justification.

Items must still meet the standard return requirements listed above.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

  • If your returned item is in good condition, a partial refund will be issued

  • If the item is returned damaged, used, or missing components, up to 50% may be withheld as packaging and handling fees

Approved refunds are processed to your original payment method within 10 business days.
Your bank or credit card company may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@eloriabeauty.shop.

Delivered Items – Refunds & Replacements

If your tracking shows your package as delivered but you have not received it:

  • We can issue only a 20% partial refund, but

  • We will reship the order one time at no additional cost as a courtesy

⚠️ Important: Customers are fully responsible for all return shipping and handling fees.